Effective Date: 12-Nov-2025
Owned & Operated by: Lavendore, Delhi

Lavendore (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal data when you visit our website or make a purchase from us.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

1. WHO WE ARE

Lavendore is a perfume brand based in Delhi, India, engaged in selling, marketing, and distributing fragrances across India through its official website.

For any privacy-related queries, you may contact us at:
📧 support@lavendore.com

2. WHAT PERSONAL DATA WE COLLECT

We collect personal data to process your orders, improve our services, and provide a seamless shopping experience.

A. Information You Provide Directly

• Full Name

• Email Address

• Mobile Number

• Billing & Shipping Address

• Payment Details (processed securely by payment gateways)

• Account creation details

• Communication messages, feedback, and inquiries

You may choose not to share certain information, but doing so may limit your ability to use some features.

B. Information We Collect Automatically

When you browse our website, we collect:

• IP address

• Browser type and device details

• Referring URLs

• Cookies and tracking data

• Usage data (pages viewed, time spent, actions taken)

This helps us improve site experience and optimize our services.

C. Information From Third Parties

We may receive:

• Updated delivery details from courier partners

• Payment confirmation from payment gateways

• Marketing and analytics reports from authorized service providers

3. PURPOSE OF COLLECTING YOUR DATA

We use your personal information to:

A. Process and Deliver Orders

• Verify your identity

• Process payments

• Ship and deliver your products

• Communicate order confirmations and updates

B. Improve User Experience

• Enhance website functionality

• Fix errors and monitor performance

• Personalize product recommendations

C. Marketing & Communication

• Send promotional offers (only if subscribed)

• Provide customer support via email, chat, or phone

D. Security & Compliance

• Prevent fraud or unauthorized transactions

• Comply with legal obligations

• Improve overall operational security

4. LAWFUL BASES FOR PROCESSING

We process your data based on:

• Your consent

• Performance of a contract (order processing, delivery)

• Legal obligations

• Legitimate interests such as improving services and preventing fraud

You may withdraw your consent anytime by emailing us.

5. USE OF COOKIES & TRACKERS

We use cookies and tracking technologies to:

• Enable essential website functions

• Remember your preferences

• Analyze website traffic

• Personalize your shopping experience

Types of cookies used:

A. Strictly Necessary Cookies

Enable website operations, security, account login.

B. Functional Cookies

Remember language, location, and accessibility preferences.

C. Performance Cookies

Help us improve website performance and user experience.

You may disable cookies from your browser settings, but certain features may not function properly.

6. PERSONAL DATA DISCLOSURE

We do NOT sell or rent your personal information.

We may share your information with trusted third parties such as:

• Courier & delivery partners

• Payment gateways

• Technical service providers

• Analytics and marketing tools

• Customer support systems

• Legal authorities (if required)

All partners follow strict confidentiality agreements and are allowed to use your data only to perform assigned services.

7. DATA SECURITY

We adopt industry-standard security practices including:

• Secure servers

• SSL encryption

• Access control

• Regular security audits

• Monitoring for vulnerabilities

No online platform is 100% secure, but we take reasonable measures to safeguard your data.

8. DATA RETENTION

We retain your personal data only for as long as necessary to:

• Fulfill order processing

• Comply with legal or tax requirements

• Improve our services

• Resolve disputes

Data no longer required is deleted or anonymized.

9. CHILDREN’S PRIVACY

Lavendore does not knowingly collect data from anyone under 18 years.
If you are under 18, do not submit any personal information or make purchases.

10. YOUR RIGHTS

You may request:

• Access to your data

• Correction of inaccurate data

• Deletion of your information (where applicable)

• Opt-out of promotional emails

• Withdrawal of consent

Contact: support@lavendore.com

11. CROSS-BORDER DATA TRANSFER

Your personal data may be stored or processed outside India by our trusted service providers.
In such cases, we ensure adequate safeguards and compliance with applicable laws.

12. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external sites.
Lavendore is not responsible for the privacy practices of these third-party websites.
Please review their policies before sharing information.

13. GRIEVANCE OFFICER (As per IT Act 2000)

Name: [Insert Name]
Email: support@lavendore.com
Contact: +91 [Insert Number]
Hours: Mon–Sat (10 AM – 6 PM)

14. CHANGES TO THIS PRIVACY POLICY

Lavendore may update this Privacy Policy periodically.
Changes will be posted on this page with a revised effective date.

We recommend reviewing this policy regularly.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

📧 support@lavendore.com
📍 Lavendore, Delhi